Apparent Group Limited("we," "us," "our"), a company incorporated in Hong Kong, operates a suite of applications (the "Service").
This Refund Policy explains when and how you can cancel your subscription and request a refund. It applies to purchases made directly through our website. Purchases made through the Apple App Store or Google Play Store are governed by Apple's and Google's respective refund policies — please contact them directly for those.
1. Summary
- You can cancel your subscription at any time from your account settings or by emailing us.
- Cancelling stops future renewals. You keep access until the end of your current paid period.
- All sales are final once a billing period has been charged. We do not issue refunds for the current period, except where required by applicable law.
2. Free Trial
When you sign up for a free trial, you give us permission to automatically charge your payment method at the end of the trial period for the subscription plan you selected (weekly, monthly, or yearly), unless you cancel before the trial ends.
To avoid being charged, cancel at least 24 hours before the trial ends. You can cancel any time during the trial — you keep access until the trial expires, and you will not be charged.
3. Subscriptions and Auto-Renewal
Your subscription automatically renews at the end of each billing period (weekly, monthly, or yearly) at the then-current price, until you cancel. We will charge your payment method on file for each renewal. You can view your renewal date and price in your account at any time.
4. Refunds
All sales are final once a billing period has been charged. You may cancel future renewals at any time, but we do not issue refunds for the current billing period, because access to the Service has already been provided.
We may, at our sole discretion, issue a refund in exceptional circumstances such as:
- Duplicate charges caused by a billing error on our end.
- Technical failures that prevented you from using the Service for a substantial portion of the billing period.
- Other situations where we determine, in our sole discretion, that a refund is appropriate.
This Section 4 does not limit any non-waivable rights you have under applicable consumer protection law (see Section 5).
5. Statutory Rights (EU, UK, and Other Jurisdictions)
Nothing in this policy limits any non-waivable rights you have under applicable consumer protection law.
If you reside in the European Union or United Kingdom, you have a 14-day right of withdrawal for digital services under the Consumer Rights Directive / UK Consumer Contracts Regulations. By starting your subscription and accessing the Service immediately, you expressly consent to begin performance during the withdrawal period and acknowledge that you lose this right of withdrawal once the Service is fully provided.
If you reside in Australia, our services come with guarantees that cannot be excluded under the Australian Consumer Law.
If you reside in California, you may cancel your subscription at any time without penalty, and refund requests will be handled in accordance with applicable California auto-renewal law.
6. How to Cancel
You can cancel in any of the following ways:
- Open the relevant app → Settings → Subscription → Cancel.
- Log in to your account on the app's website and manage your subscription.
- Email us at [email protected] with your account email and the words "Cancel Subscription".
Cancellation takes effect at the end of your current billing period.
7. How to Request a Refund
If you believe your situation falls within Section 4 or under applicable consumer law, email [email protected] with:
- Your account email address.
- Order or transaction ID (from your receipt).
- The reason for your request.
We aim to respond within 2 business days. Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank or card issuer.
8. Disputes and Chargebacks
If you have a billing concern, please contact us first — we resolve the vast majority of issues quickly and amicably. Filing a chargeback or payment dispute before contacting us may result in suspension of your account while we investigate.
9. Changes to This Policy
We may update this Refund Policy from time to time. The "Effective Date" at the top reflects the most recent version. Continued use of the Service after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
Apparent Group Limited
Flat/Rm 05-06, 18/F, Hollywood Plaza,
610 Nathan Road, Kowloon, Hong Kong
Email: [email protected]